Golden Gate Meat Company reduces collection time by 24% and achieves 70% Auto Pay adoption
Challenge
Manual accounting tasks made billing and collections tedious and difficult to track.
- The AR team had to manually download invoices and attach them to individual emails for every customer.
- High average collection times (DSO) were impacting cash flow efficiency.
- Lack of automated reminders made following up on payments a time-consuming hassle.
- The lack of a “self-help” tool meant the team couldn’t focus on high-value tasks like customer service.
How They Did It
- Implemented Cut+Dry Pay to centralize invoices, reminders, and payments on a single platform.
- Used one-click payment reminders to eliminate the need for manual emailing of invoice copies.
- Encouraged customers to sign up for Auto Pay to automate the entire collection cycle.
- Empowered the sales team to use the app as a tool to free up their time for relationship building.
Wins
Automating the billing process led to faster payments and a massive reduction in administrative work.
They also had a significant time savings for sales staff when customers started to shop the catalog online, and a 33% increase in new online revenue in 1 year.
“It’s a huge benefit to the sales team, logistics, and accounting. No regrets at all.”
“I’ve been with the company for over a year now and Cut+Dry is on my screen for the entire course of the day. I am constantly using it to send payment reminders, to send invoice copies, to update and change contact information. I’m on it all the time. And it’s helpful that we have so many customers that are signed up with Cut+Dry, so payment reminders are so much easier than downloading an invoice, attaching it to an email, and hitting send. You click ‘payment reminder,’ and you’re done.”
